Refund policy

Every TheRedLine clock is made to order for you: assembled for the car you pick and sound tested before it ships. Because of this, all sales are final once an order is placed, and we do not accept returns for change of mind.

Damaged, faulty or wrong car
If your clock arrives damaged, does not work, or is not the car you ordered, email us at support@theredlineclock.com within 14 days of delivery with your order number and a photo or short video of the problem. Once we confirm it, we send you a replacement clock free of charge. You do not need to send the original back unless we ask you to.

1-Year Clock Warranty
If you added the 1-Year Clock Warranty at checkout and any clock in your order stops working within one year of delivery, email us a short video of the problem and we send you a new clock, free.

Changes before production
Need to change your car or your shipping address? Email us before your order ships and we will update it.

Lost parcels
If tracking shows no movement for an extended period or your parcel is lost in transit, contact us and we will check with the carrier and resolve it with you.

Questions
Email support@theredlineclock.com. We answer every message within 24 hours.